Shipping policy

illfinity Brand

Last Updated: 2/19/2025

At Illfinity Brand, we are committed to delivering high-quality, motivational apparel directly to your doorstep. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • Production Time: 1-4 business days (as all items are made-to-order).
  • Processing Time: Orders are processed and shipped within 1-2 business days after production is complete.
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Time & Rates

We offer standard and expedited shipping options based on your location. Estimated delivery times are as follows:

Domestic (U.S.) Shipping:

  • Standard Shipping: 3-6 business days
  • Expedited Shipping: 2-4 business days (if available at checkout)

International Shipping:

  • Standard International: 7-21 business days (varies by country and customs processing times)

📦 Note: Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the selected shipping method.
  • We may offer free shipping promotions on certain orders—be sure to check our website for any ongoing deals!

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
  • If you do not receive a tracking number within 5 business days, please contact our support team.

5. Incorrect Shipping Address

  • Customers are responsible for providing an accurate shipping address at checkout.
  • If an incorrect address is provided and the package is returned to us, the customer is responsible for re-shipping costs.
  • If the order is delivered to the incorrect address due to a mistake by the customer, Illfinity Brand is not responsible for lost or undelivered packages.

6. Lost, Stolen, or Delayed Packages

  • Illfinity Brand is not responsible for lost, stolen, or delayed packages once they are shipped.
  • If your package is marked "Delivered" but you have not received it, please check with your local carrier or neighbors first. If still unresolved, contact the shipping provider.
  • If a package is lost in transit, we will do our best to assist, but replacements are issued at our discretion.

7. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs fees, import duties, and taxes, which are determined by your country.
  • Illfinity Brand is not responsible for these additional charges, and they are the buyer’s responsibility.
  • Customs processing times may delay delivery beyond estimated shipping times.

8. Shipping Policy Updates

  • We reserve the right to modify this Shipping Policy at any time. Changes will be reflected on this page.

9. Contact Us

If you have any questions or need assistance with your order, feel free to contact us:

📧 illfinityBrand@gmail.com
📍2444 Linbaugh Rd. Grove, City Ohio 43123

Thank you for shopping with Illfinity Brand—we appreciate your support! 🚀🔥